A Historical First in the ABA Services Industry - and Free to All!
In January of 2024, an online professional networking group called the National ABA Service Quality Network (NASQN), was formed. Its mission was to serves as a grassroots group of interconnected ABA service delivery professionals who exchange information and resources that empower behavior analysts to deliver high-quality services with scientific management and robust quality assurance.
The networking group steadily grew into a national movement that recognized the ABA services industry had reach a turning point and needed broad coordinated action focused on quality assurance to ensure a brighter future for the industry and its service recipients.
In September of 2024 NASQN became a nonprofit organization headquartered in Texas, and formed a Board of Directors to advance its mission but also expand on its vision. Our vision for NASQN is to become America's leading safeguard for quality in the ABA service delivery industry by promoting alignment of contingencies selective for high-quality services with ABA practices that produce optimal outcomes for service recipients nationwide.
Towards that aim, NASQN pursues a comprehensive 5-point Action Plan for American ABA that will empower ABA professionals to put quality at the forefront of everything they do.
Today, we take one more step in that direction with the launch of the industry's first, ABA Quality Help Desk.
A key feature of NASQN’s Action Plan for American ABA is to “Strengthen Workforce Stability”. Towards that aim, NASQN seeks to develop quality leadership. More specifically, to support the growing prevalence of “quality” roles in ABA organizations, advocating for champions of quality in every service provider organization in the country.
What is the Help Desk?
The purpose of the Help Desk is to provide ABA service industry stakeholders with actionable and accessible information they can use to solve quality problems. Through this service, consumers will be better equipped to work with their colleagues and leaders in their organization to promote quality assurance. As a result, we believe the ABA Quality Help Desk has the potential to help ABA service organizations develop quality leaders in their organizations and establish Champions for Quality.
How Does it Work?
An ABA service professional (i.e., consumer) visits NASQN’s website and navigates to the Help Desk Page. Once at that page, the consumer can submit their quality question via a contact form to the Help Desk Director. The Help Desk Director routes their question to one or more Subject Matter Experts. Those experts write a response to the question and forward their response to the Director. The Director synthesizes responses from the subject matter experts, adds to those responses as-needed to maximize the practical value of the response, and then forwards that response to the consumer. The loop is closed with a request for feedback from the consumer, and steps are taken to continuously improve the quality of responses coming from the Help Desk.
How Can I Utilize this Free Service Now?
Anyone can utilize the service now by navigating to the ABA Quality Help Desk and submitting a contact form with their contact information and a description of the ABA service quality problem they would like help solving. There are three ways to navigate to the webpage: (1) go to our homepage and scroll down to the link to the Help Desk, (2) click on the link to the Help Desk in the navigation bar at the top of our webpage, or (3) click here!
We will always be on the look out for exceptional Subject Matter Experts (SME) capable of providing NASQN consumers with high-quality responses to their ABA service quality questions. To apply to serve as a NASQN SME, navigate to our Volunteer page and apply.